Refund, Return and Cancellation Policy
At BECO, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read this policy carefully to understand the conditions for cancellations, returns, replacements, and refunds.
Order Cancellation
Orders can be cancelled only before they have been dispatched from our warehouse.
To request a cancellation, please contact our Customer Support team as soon as possible.
Once an order has been dispatched, it cannot be cancelled. However, you may be eligible for a return or replacement in accordance with this policy.
For prepaid orders that are successfully cancelled before dispatch, the refund will be processed to the original payment method.
Return Eligibility
You may request a return within 30 days of receiving your order, provided that:
- The product is unused, unopened, and in its original condition.
- All original packaging, labels, accessories and inserts are included.
- A valid order confirmation or proof of purchase is provided.
Returns that do not meet these conditions may not be accepted.
Products Not Eligible for Return
For hygiene and safety reasons, the following products cannot be returned unless they were delivered damaged, defective, or incorrectly:
- Opened or used household and cleaning products
- Personal care or hygiene products
- Customized or personalized items
- Gift cards
- Clearance, promotional or final sale items
- Products marked as "Non-Returnable"
Damaged, Defective or Incorrect Products
Please inspect your order immediately upon delivery.
If you receive:
- a damaged product,
- a defective product,
- the wrong item,
- a product with missing parts,
please notify us within 48 hours of delivery by emailing us with:
- Order Number
- Description of the issue
- Clear photographs of the product and packaging
Our team will review your request and provide an appropriate resolution.
Replacement Policy
Eligible products may be replaced if:
- They were damaged during transit.
- They have a manufacturing defect.
- You received an incorrect product.
Replacement requests are subject to verification and product availability.
If the original product is no longer available, we may offer:
- an equivalent replacement,
- store credit, or
- a refund, at our discretion.
Return Process
To initiate a return, contact us using the details below.
Please include:
- Order Number
- Registered Email Address
- Contact Number
- Reason for Return
- Supporting photographs (if applicable)
Once your request is approved, we will provide return instructions.
Please do not send products back without receiving return authorization.
Unauthorized returns may not be accepted.
Return Shipping
If the return is due to:
- a damaged product,
- a defective product,
- an incorrect shipment,
BECO will arrange the return pickup or reimburse reasonable courier charges where reverse pickup is unavailable.
If a return is accepted for any other eligible reason, the customer may be responsible for return shipping charges.
Refunds
Refunds may be approved in the following situations:
- Your cancellation request was accepted before dispatch.
- Your returned product passes our quality inspection.
- The ordered product is unavailable.
- Your delivery location is not serviceable.
- A duplicate payment has been successfully verified.
- Another refund is approved in accordance with this policy.
Refunds are not issued for products that fail our return inspection or do not satisfy the eligibility requirements.
Refund Processing
Once your return has been received and inspected, we will notify you of the outcome.
If approved:
Prepaid Orders
- Refunds will be processed to the original payment method.
- Refunds are generally initiated within 5–7 business days after approval.
Cash on Delivery (COD) Orders
- Refunds will be processed via bank transfer or UPI using the account details provided by you.
- COD refunds are generally processed within 7–10 business days after approval.
Please note that banks and payment providers may take additional time to credit the refunded amount.
Late or Missing Refunds
If you have not received your refund after 15 business days from the date of approval:
- Check with your bank or payment provider.
- Contact your card issuer, if applicable.
- If you still require assistance, please contact our Customer Support team.
Orders Returned Due to Incorrect Address
If an order is returned because:
- an incorrect shipping address was provided,
- delivery was repeatedly unsuccessful, or
- the shipment was refused,
we may deduct the applicable shipping charges before issuing a refund or charge additional shipping fees for re-dispatch.
Contact Us
If you have any questions regarding cancellations, returns or refunds, please contact us.
BECO Customer Support
Phone
+91 9560129962
Business Address
BECO
L143 Block 11
Ashiana Umang
Jaipur, Rajasthan 302026
India